Refund Policy (UK Consumer Rights Act 2015 Compliant)

Honey-B2024 Ltd — Refund Policy
Jurisdiction: England & Wales
Effective Date: 24/11/025

This policy complies with:

• Consumer Rights Act 2015

• Consumer Contracts Regulations 2013

• Fair Trading Regulations

• UK Trading Standards guidelines

1. Digital & Technology Services

Refunds will be granted where required by UK law, including:

• A digital product or service that is faulty

• A service not delivered with reasonable skill and care

• A service not delivered within the agreed time

Refunds cannot be issued for:

• Completed services where the customer received full value

• Change-of-mind after digital content has been accessed

• Custom development or innovation work already performed

2. Cancellation Rights (Cooling-Off Period)

Under UK law, consumers purchasing services online may cancel within 14 days unless:

• You requested immediate performance

• You accessed digital content

• A personalised service has already begun

3. Physical Products (if applicable)

A full refund will be provided for:

• Defective or damaged items

• Incorrect items delivered

• Items returned unused within 14 days

4. How to Request a Refund

Email: info@honeyb2024.tech
Provide:

• Name

• Contact number

• Order reference

• Reason for request

• Evidence (if related to defects)

Refunds are processed within 5–10 business days once approved.

End of Refund Policy